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Discrimination complaint process

What guides the prohibited discrimination complaint process?

AV¾ãÀÖ²¿ is committed to safeguarding its students and employees against all forms of prohibited discrimination and personal harassment. As such, Human Rights & Equity Services (HRES) operates in accordance with the Nova Scotia Human Rights Act as well as with the AV¾ãÀÖ²¿ policies that fall within the mandate of the office.Ìý
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HRES acknowledges the concept of intersectional discrimination. We recognize that people’s lives involve multiple interrelated identities and that marginalization and exclusion may exist because of how these identities intersect.Ìý
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When appropriate HRES outcomes are remedial in nature. This may involve coaching, conflict resolution, and/or educational processes to build knowledge and strengthen skills to effect both attitudinal and behavioural change.

Complaint procedure overview:

  1. A complainant shares their concerns with a Human Rights & Equity Services Advisor who works with them to resolve the matter.
  2. ÌýWhere appropriate, individuals are encouraged to resolve conflicts through informal resolution before proceeding to the Formal Complaint Process.
  3. ÌýIf an informal resolution is not reached, the complainant decides whether they want to make a formal complaint. If so, the Formal Complaint Process begins.Ìý

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  1. ÌýA complainant submits a written statement of complaint, which includes the names of the individuals concerned and a detailed description of the alleged conduct that forms the basis of the complaint.
  2. ÌýHuman Rights & Equity Services establishes whether or not the complaint falls under one of the prohibited grounds of the Nova Scotia Human Rights Code or grounds for personal harassment under the Personal Harassment policy.
  3. ÌýFollowing a determination to proceed, the respondent will be given the opportunity to review complaint documents and respond.
  4. ÌýAn impartial investigator, who is skilled in the area of the complaint, is assigned.
  5. ÌýAn investigation of the complaint occurs.
  6. ÌýA finding is made by the instigator and communicated through an investigation report.
  7. ÌýThe finding is reviewed by the appropriate administrative head and a decision will be made as to whether or not to accept the findings in the report and whether any referrals or remedial action is required.