This article is part of Third Century Progress, a series about Dal鈥檚 strategic plan and the people helping bring it to life.
Pillar in focus: A Foundation for Inclusion and Distinction
鈥淎V俱乐部 will renew its physical, governance, financial, administrative, and digital infrastructure, and will review and update its multi-campus master plan to identify priorities related to critical infrastructure and facilities renewal: buildings, classroom design, accessibility, core research facilities, labs, offices, libraries and other essential space needs.鈥� 鈥� from Third Century Promise, Dal鈥檚 current strategic plan
Project spotlight 鈥� Digital governance framework
AV俱乐部 the project
Nearly everything we do these days intersects with something 鈥渄igital鈥� 鈥� whether it鈥檚 classroom support technologies, learning tools like Brightspace, research computing systems, Microsoft Teams meetings, our devices, or the data we rely on to effectively support our students, staff, and faculty. These digital systems, programs and devices all play a critical role in supporting the many different aspects of daily life at AV俱乐部.
When our systems and tools work, everything at Dal works better.
With the pace of technological change only speeding up, it鈥檚 even more vital that Dal makes the best possible decisions when it comes to driving digital transformation. And that鈥檚 where the university鈥檚 comes in.
Launched earlier this year, the framework defines the roles, guiding principles and policies to govern how Dal will manage its technology and information environment going forward. The goal is 鈥渢ransparent, visible digital governance to enable ethical, environmentally and financially sustainable decision making.鈥�
鈥淓ffective digital governance ensures we are bringing the best value to campus given our limited human and financial resources,鈥� explains Jody Couch (shown right), assistant vice-president ITS and chief information officer. 鈥淚t will enable our success in the initiatives set out in our strategic plan and help to maximize the benefits of all our data assets and technology-focused initiatives.鈥�
How we got here
In 2020, Dal鈥檚 strategic plan, Third Century Promise, and the university鈥檚 Digital Strategy were being developed in tandem with one another. And what came through clearly in both processes was the importance of a comprehensive digital foundation for AV俱乐部, one helping ensure the university is digitally prepared to address its priorities and needs.
But what was also clear was that Dal鈥檚 existing practices towards technology and information were 鈥渁ntiquated鈥� and 鈥渄isconnected.鈥� One of the big problems the framework seeks to solve is that the bureaucratic hoops that technology decisions go through at Dal don鈥檛 always line up with their significance. Often it can be the small, simple stuff that requires multiple levels of approval, while big decisions with wide-ranging consequences can sometimes be made without a fulsome consideration of their impact across the university.听
Additionally, while technology and data serve vastly different roles across the university, there are common connections spanning Dal鈥檚 digital dimensions: shared systems, data sets, support staff and many more. And there are benefits to looking at all these components in an integrated manner.听 When our systems and platforms are integrated, easy to use, and accompanied with appropriate training and support, members of the Dal community benefit from having the right tools and access to do their work, research, and studies well.
鈥淥ur data is an institutional asset that supports transparent, collaborative, and evidence-based decision-making,鈥� says Sonia Beattie (shown left), vice-provost planning and analytics. 鈥滱nd our technology decisions are less about technology itself and more about what technology can do for the people who work and study at AV俱乐部.听
鈥淎V俱乐部 needs consistent and reliable data, along with clear goals for how tech and data can support excellence and inclusivity in teaching, learning, research, the student experience, and administrative functions.鈥澨�
For these reasons, the governance framework was one of the top priorities to emerge from the Digital Strategy when it launched in 2021 鈥� a way to ensure that Dal approaches this work with both attention and intention. The framework was informed by extensive consultation (both during and after the strategy鈥檚 launch) as well as efforts to align Dal with sector bestpractices along with addressing its unique institutional context.
Why it鈥檚 progress
Think about a new student starting out at AV俱乐部 . When they register with the university, they provide important information about themselves, including everything from their name and program of study through to their gender identification. Now think about all the different programs, services and supports that student will encounter through their years studying at the university and beyond 鈥� and what it would mean if every one of those captured this information differently or required completely re-gathering that data.
All too often, that happens at a large university such as AV俱乐部 鈥� and it means that opportunities get missed to respond, support and engage with people where they are with what they need. A big part of digital governance is to figure out ways to remove barriers and friction, and focus on simple, accessible, seamless digital experiences, while maintaining and ensuring privacy and data security.
As Beattie explains, Dal鈥檚 work centres around putting the experience of students, faculty and staff at the forefront.听
鈥淲hen our systems are well-integrated and well-supported, we can be more efficient and effective with our time,鈥� she says. 鈥淭his, in turn, allows us to be more innovative and responsive. And with data, we have so much information at our fingertips that can provide insight into the experiences of our students, staff, and faculty. It's our job to understand and leverage this, to help determine the types of initiatives and opportunities we can offer to enhance the experience we all have at AV俱乐部.鈥�
Students work on their laptops on campus. (Danny Abriel photo)
Digital governance is also about making better use of Dal鈥檚 limited human and financial resources 鈥� technology is not cheap, and funds are hardly unlimited. By creating a clear process for digital decision making, the framework hopes to reduce uncertainty, increase transparency, outline accountabilities and ensure that financial investments align with strategy.
At the heart of the framework is a new Digital Governance Council that provides strategic direction and oversight. Co-chaired by the Chief Information Officer and the Vice-Provost of Planning and Analytics, the Council includes broad representation from across the university with members bringing the perspective of not just their respective portfolios, but the overall needs of the university. There are also two core committees under the framework 鈥� Information Systems Governance and Data Governance 鈥� along with the ability to create sub-committees or working groups as needed. The Digital Governance Council, with all its sub-committees, report to the Provost Committee to ensure decisions align with Dal鈥檚 academic mission and values.听听
Couch explains that the goal of the framework is to guide continual improvement for Dal鈥檚 information, systems and processes 鈥� while also enabling quick and robust decision-making.
鈥淚t does not take away discretion of campus leaders to make decisions pertaining to how work is done. We鈥檙e focused on making it easier to make simple decisions so we can focus our attention and efforts on the bigger, more challenging decisions to ensure our campus investments are correctly prioritized based on the holistic needs of the institution.鈥�
Other progress on Pillar Five: A Foundation for Inclusion and Distinction
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- UniForum Benchmarking Initiative:听Participation in Uniforum will allow us to learn how AV俱乐部鈥檚 administrative services are performing compared to our national and global peers, allowing us to understand what services are working well and identify areas where we can be more effective and efficient. UniForum will help us to continuously improve and provide the Dal community with the best possible services and supports.
- Governance听review:听Last fall, AV俱乐部 completed an external review of its听governance. A Bicameral听Governance听Working Group has been established and is developing an implementation roadmap for addressing the report鈥檚 recommendations and to guide AV俱乐部 through this large and complex project. This roadmap will be shared with Senate later this month, followed by presentations to other听governance听bodies.
- Operational Sustainability:听A number of operational Sustainability Policies and Plans were updated in 2022. One of these plans, the University Sustainability Policy, provides guidance for university departments and Faculties on a number of topics including green building, energy, water, and waste matters, sustainable procurement and transportation. The Sustainability Plan and six sub plans related to topics such as climate change outline targets, indicators and measures to guide action and provide public accountability. The Sustainability Plan outlines strategies for achieving sustainability outcomes that emphasize ecosystem health, human and social benefits, and life cycle economics in campus operations.