IT Support
Building Services is the first point of contact in the Faculty of Dentistry for IT support, including AxiUm and MiPacs.
To report a software or hardware issue, please contact Building Services:
- Email: building.dentistry@dal.ca
- Tel: 902.494.5199
Please include the following information:
- Name and contact details
- Location of the computer
- Description of the problem:
- 泭泭泭泭What were you doing when the problem occurred?
- 泭泭泭泭Was there an error message?
If the matter cannot be resolved internally, Building Services will escalate it to the appropriate team to ensure a prompt resolution.
If you need to deal with Dal Information Technology Services (ITS) directly, please use one of the following option to submit a ticket:
Fill out the online help request form: . This is the preferred option.
OR
Email support@dal.ca. To ensure that your ticket gets assigned to the appropriate team, please include 'Dentistry' and a brief description of the equipment or software you are experiencing difficulty with in the subject line.
For example: Dentistry - MS Office, or Dentistry - printer.
Be sure to include your contact information and a detailed description of your issue in the body of the email.
AV整氈窒 Help Desk
This Help Desk has four locations: one in the Kellogg Library on Carleton Campus, one in the Killam Library, one in the McCain Learning Commons on Studley Campus, and one in the B building on Sexton Campus.
You may call, email, or drop in for support. Drop-in service is available on weekdays from 8 a.m. to 9 p.m. and on weekends from 9 a.m. to 9 p.m. For more information, visit the ITS website.
Phone: 902.494.4357
Email: support@dal.ca
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