Professionalism
The School of Health Sciences Model of Professionalism
The School of Health Sciences Model of Professionalism includes values and behaviours which guide the practice of health care professionals.听 Faculty, staff, clinical preceptors, and students are expected to conduct themselves according to this model.
Through your AV俱乐部 e-mail account, this is the primary means of communication for academic and administrative purposes within AV俱乐部. Effective email messages communicate clearly and reflect a professional image.
Email etiquette
Faculty, staff, and students are expected to observe the standards of courtesy and professionalism that apply to all university communications.听
Please adhere to the following guidelines when communicating via email:
1. Email is not to be used to criticize. Contentious issues should be resolved in person or by phone.
2. Emails should be written with an air of professionalism and courtesy.听听Professional salutations (e.g. Dear ___) and closings (e.g. 鈥淪incerely鈥�, 鈥淩egards鈥�, etc) should always be used in email communications.听 Students are asked to include their banner ID numbers in their signature lines on all communications to all faculty and/or staff.
3. When corresponding, use proper composition and carefully proofread emails before sending (checking for proper spelling and grammar).听 Avoid using emoticons and abbreviations (LOL, BTW, etc.) as their use is generally considered to be too informal for university correspondence.
4. Use 鈥�reply all鈥� appropriately when responding to an email. The听鈥渞eply all鈥�听function in e-mails should only be used when it鈥檚 necessary for the original sender and all others in the 鈥淭o鈥� and 鈥淐c鈥� fields to know your response or if the information you are sharing directly involves听ALL听of the recipients.
Do not 鈥渞eply all鈥� when:
Only the original sender needs to know your reply;
Only the original sender and a few other recipients need to know your comments. In this case, do a normal reply and add the select other recipients manually;
Your message is simple like 鈥淭hanks!鈥� or 鈥淢e too!鈥� While the gesture is nice, only the original sender needs to be aware of how you feel about the message.
No matter what the situation, always take a minute to think it through before you hit 鈥淪end鈥�.
5. Faculty, staff and students are encouraged to respond to emails as promptly as their schedule reasonably allows within regular business hours. Answer emails within a reasonable timeframe (generally within 3 business听days).
Students are encouraged to consult with AV俱乐部鈥檚 Writing Centre for tips and additional resources on professional writing.